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Shipping Conditions

PREMISE

Shipments can only be made to territories and countries contemplated in the Site. For purchase requests from countries other than those displayed at the time of purchase, an email must be sent to Customer Care (customercare@bernaitalia.it).

CONDITIONS OF SHIPMENT

Successori Bernagozzi S.r.l ships all over the world, with the exception of Russia, by UPS courier.

Clients that are not resident in the European Community  can communicate the name of another forwarding agent if they wish to use their own freightforwarder for shipping (informing Successori Bernagozzi S.r.l  by email to customercare@bernaitalia.it);

Shipments to countries outside the European Community are subject to customs duties, import duties and local taxes based on the laws in force in the country of residence, and the shipments are DAP (delivered at place).

Clients residing in countries that are not part of the European Community are exempt from VAT.

 

SHIPPING TIMES AND COSTS

As soon as the payment is authorized and the items become available, the orders will be processed as quickly as possible. Orders are processed from Monday to Friday, at the following times: 9:00-16:00. Orders placed during the weekend will be processed from the following Monday morning. Finally, orders made on a public holiday will be processed the next working day.

From the approval of the order, the delivery times may vary depending on the time when the order is received.

  • Italy and Europe EXPRESS SHIPPING: delivery expected within 36-48 hours.
  • Outside the EEC: delivery expected within 5-10 days depending on the country of destination of the goods.

The times indicated refer to shipments to major cities. Any delays in delivery must be promptly notified to our Customer Service. Please provide a valid address to deliver the goods during delivery hours.

The indicated times are approximate: the order confirmation email will include a more precise estimate of delivery times depending on the country of destination of the goods.

The cost of the shipment is calculated at checkout based on the value of the purchase, the size of the package and the country of destination of the goods. Occasionally, promotional shipping costs or incentive purchase initiatives may beapplied: for more information on these rates, please refer to the relevant promotional banners and the attached notices.

DELIVERY STATUS

At the time of shipment, the consumer will receive an email specifying the shipment identification number that can be tracked on the UPS site or on the website of another carrier if notified at the time of purchase.

 

BERNAITALIA